Returns & Exchanges
🔄 Returns, Refunds & Store Credit
At Oh La La Dancewear, we want you to love your purchase! If something isn’t quite right, we’re happy to help with an eligible return.
Depending on when your return is postmarked, eligible merchandise may qualify for a refund or store credit.
💗 Refunds
Returns postmarked within 14 days of delivery are eligible for a refund to the original form of payment.
Once your return arrives at our warehouse, our team will inspect and approve the merchandise before your refund is processed. Refunds are not automatically issued when a return is submitted or delivered. All returned merchandise must first be received, inspected, and approved by the Oh La La Dancewear team.
Once approved, we will manually process your refund.
Please allow additional time for your financial institution to post the refund back to your account after it has been processed.
🎁 Store Credit
Returns postmarked within 30 days of delivery are eligible for store credit.
Store credit will be issued digitally and can be used online toward a future Oh La La Dancewear purchase.
If you need a different size, color, or style, simply return your original item for store credit and use your credit to repurchase the item you would like online.
💗 Checkout+ Customers
Customers who purchase Checkout+ receive FREE return shipping on eligible returns.
Simply visit our Checkout+ Returns Portal to begin your return.
Please note that Checkout+ does not change Oh La La Dancewear’s return eligibility periods. Returns must still be postmarked within 14 days of delivery to qualify for a refund or within 30 days of delivery to qualify for store credit.
📦 Orders Without Checkout+
Customers who choose to remove Checkout+ during checkout are still welcome to return eligible merchandise.
For orders placed without Checkout+:
• Customers are responsible for the cost of returning merchandise to Oh La La Dancewear.
• Returns must meet all eligibility requirements listed below.
• Once your return is received, our team will inspect and approve the merchandise before a refund or store credit is issued.
🔁 Exchanges
Oh La La Dancewear does not offer direct exchanges.
If you need a different size, color, or style, please return the original item according to the return guidelines above. Once your return is approved and store credit is issued, you may use your credit to place a new order online.
All new purchases are subject to current product availability.
PROMOTIONAL SALE PRICING
Please note that promotional pricing is only valid during the advertised sale period. If you return an item and wish to purchase a different size after the promotion has ended, the new purchase will be subject to the current website pricing. Previous promotional discounts cannot be reapplied or honored once a sale has ended.
If you are unsure of your size during a promotional sale, we recommend purchasing multiple sizes while the promotion is active and returning the size that does not work for a refund, provided the items meet our return policy requirements.
✅ Return Eligibility
To qualify for a refund or store credit:
✔️ Items must be postmarked within the applicable return window.
✔️ Items must be in new, unworn, unwashed, and unaltered condition.
✔️ Original tags must still be attached.
✔️ Items must be free of smoke, makeup, deodorant, stains, odors, or other signs of wear.
✔️ Items should be returned in their original packaging whenever possible.
Submitting a return through our portal does not automatically guarantee a refund or store credit. All returned merchandise is inspected and approved by our team once it arrives at our warehouse.
🚫 Final Sale & Non-Returnable Items
PLEASE NOTE: ITEMS MARKED 40% OFF OR MORE FROM THE REGULAR PRICE ARE CONSIDERED FINAL SALE.
FINAL SALE ITEMS ARE NOT ELIGIBLE FOR A RETURN, REFUND, EXCHANGE, OR STORE CREDIT.
This includes merchandise discounted 40% or more from its regular price, whether purchased during a promotion, sale, or clearance event.
The following items are also considered Final Sale and are not eligible for return:
• Gift Cards
• Items specifically marked Final Sale at the time of purchase
⚠️ Returned Item Condition
All merchandise being returned must be in its original, new condition with tags attached and must be free of smoke, makeup, deodorant, stains, odors, or other signs of wear.
If merchandise is returned and does not meet these requirements, Oh La La Dancewear reserves the right to deny the return.
If a return is denied, the customer may be invoiced for the shipping cost to have the item(s) returned to them. If the customer does not wish to pay for return shipping, the item(s) may be donated.
No exceptions.
🎄 Holiday Return Policy
Purchases made between November 1 and December 25 qualify for our extended holiday return period.
Eligible holiday purchases may be returned for store credit as long as the return package is postmarked within 7 business days after Christmas.
Oh La La Dancewear does not offer direct exchanges. Store credit may be used online to repurchase a different size, color, style, or other eligible merchandise.
If you would prefer a refund to your original form of payment, our normal refund policy still applies. The return package must be postmarked within 14 days of delivery to qualify for a refund.
All merchandise returned under our Holiday Return Policy must meet our standard return eligibility requirements. Final Sale merchandise, including items discounted 40% or more from the regular price, remains ineligible for return, refund, or store credit.
⚠️ Damaged, Defective or Incorrect Items
Please inspect your order immediately upon arrival.
If you receive an item that is damaged, defective, or incorrect, please contact our Customer Service team as soon as possible with your order information and photos of the issue so we can review it and assist you.
❌ Cancellation Policy
Orders canceled by customers are subject to a 3% cancellation/restocking fee.
This fee will automatically be deducted from the customer’s refund. The 3% fee covers payment processing costs incurred by Oh La La Dancewear that are not returned to us when an order is canceled.
Please note that once an order has begun processing or has shipped, it cannot be canceled.
🏷️ Refunds for Discount Codes
If a customer forgets to apply an eligible discount code at checkout during a special promotion and Oh La La Dancewear approves a price adjustment, the difference will be issued as store credit only.
Refunds for missed discount codes will not be issued to the original form of payment.
All promotional discounts and discount codes are subject to the terms and eligibility requirements of the applicable promotion.
💻 Start a Return
Ready to start your return?
👉 Visit our Checkout+ Returns Portal to submit your return request.
Remember:
Postmarked within 14 days of delivery → Eligible for a refund or store credit
Postmarked within 30 days of delivery → Eligible for store credit
No direct exchanges → Use store credit to repurchase online
40% off or more → FINAL SALE
💌 Questions?
If you have any questions regarding our Returns, Refunds & Store Credit Policy, our Customer Service team is always happy to help.
Thank you for shopping Oh La La Dancewear! 💗