Shipping & Returns
Customers get to choose their own shipping method at check-out. We offer different shipping options. Please know that the shipping time frame you see on the website is your TRANSIT TIME ONLY once your package ships. We process orders in the order of received. Processing your order can take anywhere from 1-3 business days to prepare for shipping. This is listed here on our Shipping and Returns page, as well as each listing. The BEST thing to do is contact us immediately during our normal business hours if you are needing your package outside of normal processing time. We cannot guarantee it can go out the same day, but we will make every effort to try.
We ship an entire order COMPLETE. If you place an order with an in-stock item and a pre-order, please be aware that the entire order will not ship until the pre-order item is in-stock. If you want the in-stock item shipped now, please place two separate orders.
If you have purchased a pre-order, please be advised that we give an approximate ship date. We cannot guarantee that your order will ship by that date. Our manufacturer gives us an estimate, and we do our very best to get our products as quickly as possible.
Oh La La Dancewear will accept any return within 14 days of receiving an item(s). Items must be in new condition with tags attached and free of smoke, makeup, deodorant, or any stains. If a return/exchange is not returned in its original condition, shipping fees will be billed to the buyer to send back.
Buyers will be responsible for shipping fees of all returns, unless it was our error. Please include your original packing slip that was inside your shipment and state the reason for return or exchange. We can also exchange the item if you would like (exchange shipping fees will be sent as an invoice to your email). Include your packing slip in your return/exchange package.
Once we receive your return in the mail, please allow 3-5 business days for the return to be processed.
Thank you so much for shopping with us! We hope you have enjoyed your purchase!